umm big

So I work for a huge, massive giant of a company that causes me to have to stand in the special line, grumble. So I call the "normal" Dell support from the phone number on the website and while on hold for about a minute I talk to a very nice "Dell Dude" and he looks up the ticket that I am calling about and then tells me that he is not allowed to help me as I am a gold customer and he is not worthy of helping me with my simple issue of getting some parts, and I must talk to the gold team. Aparrently we have our own group at Dell that takes care of us :)

Anyway, I have now been on hold for more than ten minutes, I am not feeling so gold now. :(